Your customs consulting and international trade compliance partner of choice.
Customs consulting, duty recovery and ongoing savings, and customs compliance: That's what we do. Leveraging knowledge, experience, and best-practice processes, technologies and service for your benefit: That's how we do it.
From leadership and management to execution and support, our focus is on helping you realize your goals.
Charting the course, delivering the resources, setting the expectations, and measuring the results.
President and CEO
Rajiv Manucha has been with eCustoms from the beginning. Having a B.A.Sc. in Industrial Engineering with a major in Numerical Controls plus an MBA with emphasis on Operations Research, he brings an engineer's focus and precision to the company.
Executive Vice-President, Trade Content, Customs Brokerage, and Consulting Services
Maria Sheppard is Executive Vice President and leads the Trade Content, Customs Brokerage, and Consulting Services divisions, serving in these roles since 1983. Ms. Sheppard holds several university degrees, is a Licensed Customs Broker, and brings extensive field experience to complement her management skills.
Vice President, Global Business and Solution Development
Marc Roy has served with MSR Customs for more than 20 years and leads the Global Business and Solution Development division. Mr. Roy has overseen the development of several key markets, including Export Compliance and Government solutions for North America.
Vice President, Director of Technology
Steven Crozier is the Director of Technology, serving in this capacity for over 25 years. With extensive field experience, Mr. Crozier brings depth and knowledge to the Research and Development and Support teams.
Vice President of Finance and Controller
Selina Kwan brings great depth and talent to her financial and administrative roles. For more than 20 years she has contributed to growth and profitability through outstanding stewardship and innovative best practices.
Group Manager, Import Compliance Solutions
Paul Constanzo heads up the Import Compliance Solution Group. Paul is responsible for developing, deploying and incorporating our various import compliance solutions with a client's business processes.
Group Manager, Export Compliance Solutions
Paul Davies is responsible for the development and deployment of online knowledge systems, and also manages the research team charged with keeping required export regulations, tariff, screening, and other content and knowledge materials up-to-date.
Michael Roy Smith
Manager, Customs Consulting & Duty Recovery
Michael has headed up the MSR Customs Consulting group for the last 5 years. Prior to joining us, Michael worked with the Trade Administration Services Division of the Canada Revenue Agency, and held client facing positions with both Customs brokerage and International Trade Consulting firms. His extensive experience with and knowledge of tariff classification, valuation, systems, and import law and regulations have garnered his clients millions of dollars in savings. Michael routinely represents clients in mediations with various levels of government including the Department of Finance and the CBSA, and is the group's lead counsel in pleadings before the Canadian International Trade Tribunal (CITT).
Our Other Professionals
Other professionals in the MSR Customs teams include experts with deep experience in Customs and international trade, business finance, operations processes and analytics, information technology, project management, documentation and training.
Skills and expertise are leveraged and integrated, helping us establish and refine best practices, and reinforcing our reputation as a leading compliance enabler with an outstanding duty recovery record.