Privacy Policy

MSR Customs Privacy Policy

MSR Customs has been delivering customs services, knowledge, and technologies for 31 years.

Information Collection

During your interaction with MSR Customs, we will ask you for specific information that identifies you ("Information"), enabling us to provide the service and/or transaction you have requested or authorized from us. Such Information requests will most typically occur during user registrations of new services, and when signing up for additional modules and experts, downloading software or participating in online training programs. The Information we collect may include your name, title, company or organization name, work e-mail, work phone, work address, Information about your job function, and information about your company.

Visiting the MSR Customs site for the purpose of allowing users to connect to the requested service or searching for Information and downloading software may result in the collection of certain Information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the MSR Customs site; the date and time of your access; the pages accessed, as well as the web address of the site from which you linked directly to our site. This Information is used to enhance site's customer service features, analyze traffic trends and for general administration.

Information Usage

The Information collected by the MSR Customs site will be used to provide the services and/or transactions you have requested/authorized. Such Information will be used to give you access to restricted areas of the site, make the site easier to use by eliminating the need for the same information to be entered repeatedly, or customizing the site to match your particular needs or preference. We may use your Information to send you new details about the product/service you are using, such as updates and notices. Additionally, and with your permission, we may send you Information about related products and services. Upon signing up for newsletters or agreeing to receive promotional emails, MSR Customs may track the links that you click to customize future emails to better meet your needs and interests. MSR Customs may disclose Information to the relevant authorities if required under the following circumstances: conforming with the edicts of the law; protecting the rights of the MSR Customs group of companies; or protecting the safety of MSR Customs employees, MSR Customs clients, and members of the public. Unless otherwise stated in this document, MSR Customs will not share your Information with people or organizations outside of MSR Customs

Information Security

MSR Customs maintains the highest standards to ensure data protection. Technologically, this means the deployment of a range of security technologies, processes and procedures that block unauthorized access and use of Information, such as the use of limited-access computer services located in tightly controlled facilities or the use of encryption technology (Secure Socket Layer protocol, for example) to transmit sensitive information.


Cookies are used to ensure the integrity of the registration process as well as to customize a site to your particular needs or preference. Cookies attach themselves to your hard drive but no two cookies are alike. These text files provide you with a unique user experience that is based on your level of site customization, delivering only the services and products you have requested.

Statement Amendments

Occasionally, we may be required to update or amend this privacy statement. When we do make changes, we will notify you by directly sending you a notice. Your continued use of MSR Customs services/products following any update constitutes your agreement to said updates.

Contact Us

MSR Customs is interested in your feedback to this privacy statement. For any comments, please contact us at 1-866-236-5880, via email, or via mail to 2 Tippett Road, Toronto, ON M3H 2V2.

MSR Customs has certified its participation, and compliance with the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the transfer of personal information from European Union member countries and Switzerland to the United States. The principles of Safe Harbor compliance are notice, choice, onward transfer, security, data integrity, access, and enforcement. Additional information about the Safe Harbor principles and certification process can be found at